Scrap Tower Support — Lightwards

Need help?

Please include your game version, phone model, Android version, and a short description of what happened. Screenshots are welcome. Do not send passwords, card details, signing keys, or purchase tokens.

Frequently asked questions

Can I play offline?

Yes. The campaign and restoration use local game data. Optional rewarded ads, when available, require an internet connection.

Will my progress move to a new phone?

Cross-device progress recovery is not supported. Do not rely on uninstalling and reinstalling to restore progress. Clearing app data, uninstalling, or changing phones may remove access to your saved progress.

Do I have to watch ads?

The campaign does not require rewarded ads. When available, you can choose an ad for an additional reward. If an ad is unavailable, you can continue playing.

I watched an ad but did not get the reward.

When rewarded ads become available, please report the approximate time, level, game version, and what happened after the ad. Rewards require a valid completion callback. Closing an ad early does not grant a reward. If the app stops before completion is saved, the local-only version may be unable to recover the reward.

Can I delete my progress?

Use the delete-progress option in game Settings. This resets your local game progress. Read the confirmation carefully before proceeding.

Are there in-app purchases?

The planned launch version has no in-app purchases.

Privacy questions

Email support@lightwards.cn for privacy questions or requests concerning support emails. Do not send identity documents unless a specific, necessary verification process has been explained to you.